Pet Supplies Plus

About Pet Supplies Plus

At Pet Supplies Plus, we’re crazy for pets, too. With 450 corporate and franchise locations (and growing) in 33 states, Pet Supplies Plus is America’s favorite neighborhood pet store. Each location offers a wide array of pet food, pet products, grooming services and animal expertise all at a great value, allowing customers to spoil their pets even more. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

This growing Livonia, Michigan-based franchisor is ranked in Entrepreneur magazine’s 2015 & 2016 Annual Franchise 500® list as the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate, and system size.

Why a Pet Supplies Plus Franchise?

High employee retention – People love working with pets and helping their owners make the right choices. When your staff shares a love for pets and your brand values, they enjoy their time at work and want to stay, which leads to low turnover for your business.

High customer retention – Our customers remain loyal because we’re connected to the community and we’re local. No one can match our customer service and level of personalized detail our staff provides. We remember everyone’s name – from customer to pet! Additionally, our Franchise Owners not only sponsor but put on community events that their customers love.

High Franchise Owner satisfaction – When you consider how many existing Franchise Owners are opening more stores, it’s clear that they have made an emotional investment in the Pet Supplies Plus brand. Our Franchise Owners love how they are transforming their communities and want to share that happiness around the country, all while making rewarding business investments.

High touch, hi-tech business model – We’ve got the friendly, face-to-face service of your neighborhood pet store combined with tech advancements that make shopping with us fast, friendly and convenient. Plus, we are well ahead of the industry standards. Our latest innovation is You Click, We Fetch™ – where customers can order their pet food or products online through their local store and are notified when their order is ready for pick up.

Higher quality training and support – To get Franchise Owners up and running at full capacity, we offer training for two weeks in a store. This allows them to experience the brand firsthand and truly understand what it takes to run a store from an operational perspective. For your staff, we have a complete online library of training videos that they can access anytime to sharpen their skills and learn new techniques to better serve our customers and their pets.

High margins from proprietary products – Trends in the industry indicated that customers want healthier products for their pets, so we developed our own brand of dog food. Redford Naturals, is free from fillers, colors and flavorings. We developed this proprietary brand for our Franchise Owners so that the margins are better which in turn helps your bottom line.