Pet Supplies Plus Logo

About Pet Supplies Plus

At Pet Supplies Plus, we’re crazy for pets, too. With 450 corporate and franchise locations (and growing) in 33 states, Pet Supplies Plus is America’s favorite neighborhood pet store. Each location offers a wide array of pet food, pet products, grooming services and animal expertise all at a great value, allowing customers to spoil their pets even more. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

This growing Livonia, Michigan-based franchisor is ranked in Entrepreneur magazine’s 2015 & 2016 Annual Franchise 500® list as the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate, and system size.

Why a Pet Supplies Plus Franchise?

High employee retention – People love working with pets and helping their owners make the right choices. When your staff shares a love for pets and your brand values, they enjoy their time at work and want to stay, which leads to low turnover for your business.

High customer retention – Our customers remain loyal because we’re connected to the community and we’re local. No one can match our customer service and level of personalized detail our staff provides. We remember everyone’s name – from customer to pet! Additionally, our Franchise Owners not only sponsor but put on community events that their customers love.

High Franchise Owner satisfaction – When you consider how many existing Franchise Owners are opening more stores, it’s clear that they have made an emotional investment in the Pet Supplies Plus brand. Our Franchise Owners love how they are transforming their communities and want to share that happiness around the country, all while making rewarding business investments.

High touch, hi-tech business model – We’ve got the friendly, face-to-face service of your neighborhood pet store combined with tech advancements that make shopping with us fast, friendly and convenient. Plus, we are well ahead of the industry standards. Our latest innovation is You Click, We Fetch™ – where customers can order their pet food or products online through their local store and are notified when their order is ready for pick up.

Higher quality training and support – To get Franchise Owners up and running at full capacity, we offer training for two weeks in a store. This allows them to experience the brand firsthand and truly understand what it takes to run a store from an operational perspective. For your staff, we have a complete online library of training videos that they can access anytime to sharpen their skills and learn new techniques to better serve our customers and their pets.

High margins from proprietary products – Trends in the industry indicated that customers want healthier products for their pets, so we developed our own brand of dog food. Redford Naturals, is free from fillers, colors and flavorings. We developed this proprietary brand for our Franchise Owners so that the margins are better which in turn helps your bottom line.

Company Founded


Current Leadership

Chris Rowland, CEO

Started Franchising

1990 (31 years)

Total Number of Units

504 (as of 2020)

Part-Time / Full-Time

Full Time

How Much Does It Cost To Open A Pet Supplies Plus Franchise?

There are several costs associated with opening a Pet Supplies Plus franchise. There is typically a franchise fee set by the franchisor, which covers the costs of opening a franchise location. Some other commons fees include equipment fees, marketing fees, licensing fees, insurance, and taxes, to name a few.

Some franchises may have a weekly fee that the franchisee pays for operating a Pet Supplies Plus franchise. The weekly fee for opening a Pet Supplies Plus franchise is Royalty Fee Due Monthly On The 10Th.

The full breakdown of these fees can be found in the Financial Disclosure Document (FDD) provided to franchisees by the franchisor. The FDD report will contain additional information such as whether the franchise is renewable (Pet Supplies Plus Is Renewable) and does the franchise offer financing support (Pet Supplies Plus Pet Supplies Plus has relationships with third-party sources which offer financing to cover the following: franchise fee, startup costs, equipment, inventory, accounts receivable, payroll).

Pet Supplies Plus Company Details

Here are some additional details about Pet Supplies Plus.

Parent Company Franchise Group Inc.
Initial Investment $49,900
Net Worth Requirement $600,000
Veteran Incentives 20% off franchise fee
Royalty Fee 2-3%
Ad Royalty $3K/mo.
Cash Requirement $200,000
Term of Agreement 10 years
Absentee Ownership No
Run from Home No
Part Time No

Training and Support Offered By Pet Supplies Plus

Pet Supplies Plus offers several support options to its franchisees. With 504 (as of 2020) units, Pet Supplies Plus aims to provide support to each franchise owner to help them operate a successful franchise location. Pet Supplies Plus offers 80 hours on the job training, No classroom training, and No additional training.

Training and Support Offered

Here are the support options offered by Pet Supplies Plus.

On-The-Job Training 80 hours
Classroom Training No
Additional Training No
Ongoing Support
  • Purchasing Co-ops
  • Newsletter
  • Meetings & Conventions
  • Toll-Free Line
  • Grand Opening
  • Online Support
  • Security & Safety Procedures
  • Lease Negotiation
  • Field Operations
  • Site Selection
  • Proprietary Software
  • Franchisee Intranet Platform
Marketing Support
  • Co-op Advertising
  • Ad Templates
  • Regional Advertising
  • Social Media
  • SEO
  • Website Development
  • Email Marketing
  • Loyalty Program/App
Estimated Revenue $100M to $500M
Pet Supplies Plus Logo

Is Pet Supplies Plus Right For You?

Pet Supplies Plus has gone digital! Here are all of the ways you can find Pet Supplies Plus online. Oftentimes, you can reach out to current franchisees of Pet Supplies Plus online. Current franchisees may be able to offer personalized insights into what it is like owning a Pet Supplies Plus franchise and offer tips to running a successful Pet Supplies Plus franchise location.


Why Should You Start a Pet Supplies Plus Franchise?

Investing in a Pet franchise such as Pet Supplies Plus can kickstart your franchise portfolio. Our goal at Why Franchise is to provide you with the resources needed to be a successful franchise owner. Fill out the form below to get more information about Pet Supplies Plus franchise and we'll be in touch soon!

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