Christian Brothers Automotive Corp.

About Christian Brothers Automotive Corp.

Since 1982, Christian Brothers Automotive has sought to change the way customers think about auto service by providing knowledgeable, honest, and genuine car repairs. Since that time, we have assisted countless individuals and families with their auto service needs and gotten them back on the road with as little hassle as possible.

Our Guiding Idea: Love Your Neighbor as Yourself

No passage sums up our approach to customer service better than this one: “Love your neighbor as yourself.” Even after more than 38 years of business in 30 states, this simple idea continues to guide our policies and practices. We don’t just care about providing our clients with exemplary auto service once, we want to invest in the health of their vehicles and remain their auto service partner for many years to come. That’s why we still approach auto repair work with transparency, integrity, and compassion. Christian Brothers Automotive is one of the fastest growing, full service auto repair companies in America!

We were recently ranked the #2 Best Places to Work in Houston, TX by the Houston Chronicle and #226 on Entrepreneur Magazine’s Franchise 500. We are committed to honoring God in all we do by operating with honesty and integrity through superior customer service and “loving your neighbor as yourself”. Christian Brothers Automotive has grown to more than 165 stores and has never closed a store in more than 21 years of franchising. Based on the Franchise Business Review, over the past 2 years Christian Brothers Automotive has had the most satisfied franchisees in the automotive category while also making the list for most satisfied franchisees regardless of industry for 10 years running!

Why Franchise With Christian Brothers Automotive?

STRIVING TO BE A LIGHT IN THE AUTO SERVICE INDUSTRY

There’s one word that comes up again and again whenever we poll our customers and ask for feedback on how we’re doing with customer service: “Nice.”

At all our franchise locations, the customers we serve consistently appreciate how “nice” their experience is at Christian Brothers Automotive. Yes, this includes their interactions with our friendly, knowledgeable staff and our Courtesy Inspections, but it also includes a lot of other things, too. Our brick building facilities are designed and built to be accommodating. We keep our lobby and waiting areas furnished and clean like one would expect at a respectable hotel—and that goes for our bathrooms, as well.

We offer complimentary beverages and free Wi-Fi. When our customers can’t wait at our facilities, we also offer a free shuttle service to get them where they need to go so that their auto service doesn’t completely derail the rest of their day. Christian Brothers Automotive also offers a generous warranty on all the work that we do, so customers can always feel confident about the integrity of their vehicle every time they drive away from one of our facilities.

We’ve come to call all of these practices the Christian Brothers Automotive “Nice difference.®” and it continues to resonate with both returning and new customers throughout our more than 218 different locations.

Automotive Franchise Training & Support

PROVIDING OUR FRANCHISEES THE TOOLS FOR SUCCESS

At Christian Brothers Automotive, many of our franchisees don’t actually have previous experience in the auto service industry. While some may be skeptical of that, our team has long-recognized that this has a key advantage: it means our franchisees know how to relate to the average customer and ensure that our car maintenance and repair services always meet the standards and concerns of the modern car owner.

These qualities, and a commitment to running an honest, vibrant, compassionate business, is far more necessary than automotive know-how. When it comes to that kind of knowledge, our robust training and support programs are ready to set our franchisees up for success.

Our Extensive Training

Before opening a new Christian Brothers Automotive location, each of our franchisees receives more than 275 hours of extensive training. This training is specifically designed to give each franchisee the knowledge they need to successfully run their business.

Franchisee training covers:

– Business management
– Automotive systems
– Bookkeeping
– Customer service
– Human resources
– Computer software
– Operations
– Sales
– Marketing
– Auto Mechanic at Work

This training will take place at the Christian Brothers Automotive corporate headquarters, at an existing Christian Brothers location with a Certified Franchise Trainer, and in your own store once it has opened. Follow-up training in Houston is also scheduled for all franchisees after 8 to 14 months of operation. Remember: our goal isn’t to turn each franchisee into an automotive expert, but to give them the knowledge and instincts to run a successful car repair franchise.

One of the most important aspects of this training will be introducing our franchisees to our Nice difference.® standards: Providing a clean, welcoming environment. The elements of our Courtesy Inspection. How to properly organize and run our complimentary shuttle service. Everything a franchisee needs to put customers at ease and provide an above-and-beyond auto service experience.

Other Franchisee Resources

This is just a glimpse of our new and ongoing training program and the many resources that our franchisees will continue to have at their disposal as they navigate their Christian Brothers Automotive franchise to success. Our franchise support team will even help our franchisees identify the right people to staff their auto shop and provide world-class finance tools and resources needed to maximize profits.